The Vault Pk

The Vault PkThe Vault PkThe Vault Pk
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Frequently Asked Questions (FAQs) – Thevault.pk

A: THE VAULT is a leading online retailer of authentic branded makeup and bags in Pakistan. We have been in business since 2016 and offer a wide selection of products from top brands, including MAC, Maybelline, Dior, Morphe, The Ordinary, Nars Too Faced and Chanel. 


Absolutely. All items are 100% genuine, sourced directly from USA. We provide authenticity guarantees.


Karachi: 3–5 business days

Nationwide: 8–10 business days
You’ll receive tracking details via SMS/email once shipped.

Q: What is your return policy?
A: Unused/unopened items in original packaging can be returned within 7 Days of delivery.

Q: How do I initiate a return?
A: Whatspp us at 0341 020 3334 with your order number.

We’ll provide a return authorization and instructions.


Refunds are processed within 5–7 business days after we receive the returned item. COD orders refunded as store credit.


Phone: +92 341 0203334

Office Time: 10 AM–8 PM Mon–Sat

Email: [cs@thevault.pk]

Social Media: [@thevault203 on Instagram/Facebook]

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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